Lancaster, Brooks & Welch LLP

St. Catharines Office
80 King Street Suite 800
Tel. 905.641.1551
Welland Office
247 East Main Street
Tel: 905.735.5684

Privacy Policy

Privacy of personal information is an important principle to Lancaster, Brooks & Welch LLP. We are committed to collecting, using, and disclosing personal information responsibly and only to the extent necessary for the services we provide. This privacy policy outlines how we manage your personal information and safeguard your privacy. We regard any breach of the personal information of our clients as a serious matter.

What is Personal Information?

Personal information is information about an identifiable individual. Personal information includes information that relates to someone’s personal characteristics (e.g. gender, age, income, home address or phone number, ethnic background, family status), their health (e.g. health history, health conditions, health services received by them) or their activities and views (e.g. religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g. an individual’s business address and telephone number), which is not protected by privacy legislation. If we did not collect and use your personal information we could not provide you with legal services.


Collection of Personal Information: Primary Purposes

About Clients

Like all lawyers, we collect, use and disclose personal information in order to serve our clients. The primary purpose for collecting client personal information is to provide legal advice and services. Where our client is an individual, we collect information about the client’s legal issues including anything the client might have done or said that might affect their legal situation, so that we can advise the client as to their legal rights and responsibilities and their options for addressing the issue, and then to carry out their instructions.

A second primary purpose might be to collect personal information from third parties about a client’s legal issue so that we can ascertain how the third party’s perception of events can affect our client’s legal situation. Some third party sources include your insurance company, your real estate agent in a property transaction, a government agency or registry, your employer or your accountant. A third primary purpose is to obtain home contact information so that we can contact the client in an emergency.

About Members of the General Public

For members of the general public, our primary purpose for collecting personal information is usually to gather and review evidence that is relevant to a legal issue affecting our own clients. Thus, the personal information is usually incidental to our providing advice to our client. Often this collection, use and disclosure is done without the individual’s consent because we are reviewing an apparent breach of law or an agreement and obtaining consent would compromise the investigation.

On our website, we only collect the personal information you provide and only use that information for the purpose for which you gave it to us (e.g. to respond to your email message). Cookies are only used to help you navigate our website and are not used to monitor you.

About Contract Staff

For people who are contracted to do work for us (e.g. temporary workers), our primary purpose for collecting personal information is to ensure that we can contact them in the future (e.g. for new assignments) and for necessary work-related communications (e.g. sending out pay cheques, year-end tax receipts, tax filings).


When we act as an investigator for corporations, businesses etc., our primary purpose for collecting personal information is to gather the necessary information and evidence to express a sound opinion on the issue for our client and represent them in legal proceedings. For example, we may collect information about an allegation of wrongdoing by a member of a professional body or an employee of our client. In such circumstances, we often act without the consent of the subject of the investigation because we are inquiring into an apparent breach of law or an agreement and obtaining consent would compromise the investigation.

Collection of Personal Information: Related & Secondary Purposes

Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:


In most cases, we shall ask you to specifically consent, to collect, use or disclose your personal information. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct or retainer with us.

Disclosure of your Personal Information

Under certain circumstances, Lancaster Brooks & Welch LLP will disclose your personal information. These circumstances include, but are not limited to:

Updating your Information

Since we use your personal information to provide legal services to you, it is important that the information be accurate and up to date.

If during the course of the retainer, any of your information changes, please inform us so that we can make any necessary changes.

Protecting Personal Information

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

Retention and Destruction of Personal Information

We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. However, we do not want to keep personal information too long in order to protect your privacy.

We keep our client files for about 10 years. Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away.

We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it, and when the hardware is discarded, we ensure that the hard drive is physically destroyed. Alternatively, we may send some or the entire client file to our client.

You Can Look at Your Information

With some exceptions, you have the right to see what personal information we hold about you. Any requests for access/review of your personal information must be made in writing. Please note, we reserve the right to charge a nominal fee for processing such requests.

If we cannot give you access, we will tell you within 30 days (if at all possible) with an appropriate reason for such refusal. We may deny access when:

If you believe that there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where it is agreed that the information is inaccurate, we will make the correction and notify anyone to whom we have disclosed information. If we do not agree that the information retained is inaccurate, we will retain the information along with a statement by you on the point in issue and we will forward that statement to anyone else who received the earlier information.

Credit Bureaus

To help us make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money-laundering, we may on occasion request information about you from the files of consumer reporting agencies.


On our website, like most other commercial websites, we may monitor traffic patterns, site usage and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information

It is important to remember that whatever you transmit or disclose online can be collected and used by others or unlawfully intercepted by third parties. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot warrant the security of any information you transmit to us over the Internet.

Changes to this Privacy Policy

Since Lancaster Brooks & Welch LLP regularly reviews all of its policies and procedures, we may change our Privacy Policy from time to time.

Do You Have a Question?

Our Privacy Information Officer, Alexanderia Luciani, can be reached at:
P.O. Box 790, 80 King Street, Suite 800
St. Catharines, Ontario
L2R 6Z1

Phone: (905) 641-1551
Fax: (905) 641-1830

She will attempt to answer any questions or concerns you may have.

If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Privacy Information Officer. She will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.

If for any reason you are not satisfied with the results of our investigation in response to your complaint, you may file a complaint with the Office of the Federal Privacy Commissioner at:

112 Kent Street
Ottawa, ON
K1A 1H3

Phone: 1-800-282-1376

This policy is made under the Personal Information Protection and Electronic Documents Act. It is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitments set out above.

St. Catharines Office

  • mail_white P.O. Box 790
  • user_white 80 King Street. Suite 800
    St. Catharines, ON, L2R 6Z1
  • speech_white Tel: 905.641.1551
  • speech_white Fax: 905.641.1830
  • pin_small_whiteMap

Welland Office

  • mail_white P.O. Box 67
  • user_white 247 East Main Street
    Welland, ON, L3B 5N9
  • speech_white Tel: 905.735.5684
  • speech_white Fax: 905.735.3340
  • pin_small_whiteMap

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